JAMAICA’S PREMIER

Our Full-Service Management plan includes managing the day-today operations of the homeowners association.  GRG will oversee the Financial, Administrative, Covenant Compliance and Contractor Services.

Full Service Management (Includes Financial Only Services & Covenant Enforcement and Administration Services) 

Maintenance & Vendor Services

• Vendor Management
• Work Order Request & Follow Up
• Facility/Amenities Maintenance Reviews
• 24/7 Emergency Services

Management  Services & Assistance

• Annual Meeting Coordination & Attendance
• Committee Assistance
• Manager Consultation
• Covenant Enforcement & Administration Services
• All Financial Only Services Listed Above
• Developer Transition Assistance

Customer Service View

• Field calls and inquiries from Association members
• Provide timely response to resident concerns and questions
• Dispatch appropriate service vendors, when required
• Follow up on calls to residents with status updates
• Issue letters to resolve infractions of covenants
• Provide periodic reports to Boards as requested
• Provide support of a community web site as requested
• Perform property inspections to ensure compliance with documents and from vendors
• Issue work orders and monitor contractor performance to ensure that work has been completed in a timely manner and to the satisfaction of the Association
• Communicate with residents to understand their issues and find appropriate solutions

Administrative Services

• Respond to calls and inquires from Association members
• Track Association correspondence
• Maintain government required documentation
• Review the reserves and provide guidance
• Create New Resident Records
• Issue Collection Letters
• Maintain a Resident Database

WE ALSO

• Organize annual and special meetings on behalf of the Association and the Board, including the preparation of notices, agendas and other necessary documents
• Maintain a comprehensive system of records, books and accounts
• Enter into contracts for essential services to the property, such as, Pool Maintenance and landscaping, etc
• Work with association professionals as needed (legal counsel, CPA, Consulting Engineer – Insurance Agent)
• Review the assignations insurance policy, negotiate and procure, premium payments and claims
• Keep all records of the affairs of the association, including the Declaration, Articles of Incorporation, Bylaws, Resolutions, Rules and Regulations, policies, minutes of meetings, copies of contracts, etc

Financial Services

• Maintain Association financial records
• Maintain checking, savings and other banking accounts in the name of the Association
• Collect Association fees
• Issue statements to residents & issue past due collection letters
• Process invoices from vendors
• Ensure bank reconciliation

WE ALSO

• Prepare materials necessary for an annual audit
• Handle daily bank deposits
• Pay all bills related to the operation of the association in a timely manner
• Furnish comprehensive monthly financial reports to the Board
• Assist Boards in the preparation of Annual Operating Budget and Reserve Expense Budgets
• Ensure proper billing of residents and builder/developer lot assessments as it applies
• Reduce delinquencies through a disciplined process using each community’s collection policy
• Coordinate with the association attorney to facilitate legal collections of delinquent accounts, liens recording, and court appearances, when necessary

Vendor Relations

• Prepare bid specifications to be sent to multiple vendors when various services are needed (Insurance, Maintenance, Professional services, etc)
• Analysis proposals for Board review (prices versus services provided)
• Review of all contracts before presentation to the Board
• Provide ongoing continuous review of contractor’s performance
• Address any Resident/Board, concerns with vendors
• Are the Contractor Liaison, who manages the bid process and analysis, service negotiations, project monitoring, and inspections
• Also, on behalf of the Association, negotiate contracts for pool maintenance, landscaping, trash removal and other services as necessary

Management Services

• Conduct property walk throughs and inspections
• Attend regularly scheduled board and annual meetings
• Coordinate Association Annual Meetings
• Initiate letters and manage the formal complaint administration process
• Provide guidance to the Board in the development of community policies and procedures
• Administer the community covenant and rules enforcement

WE ALSO...

• Guide and assist members of the Board of the Association in the performance of their obligations
• Offer highly qualified managers who are knowledgeable and trained in Community Association operations and law through continuing education programs
• Build working relationships with product and service vendors who provide the best quality for the most reasonable and competitive prices
• Offer comprehensive bid and vendor contract packages designed to ensure the best value for the Association